Privacy Policy

1. Introduction

Welcome to AJ Cloud Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aj-cloudservices.comand use our services, including AJ POS and AJ Guard.

This policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, and aligns with global standards such as the GDPR.

2. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.

• Personal Information: Name, email address, phone number, and company details provided via our contact forms or WhatsApp.
• Technical Data: IP address, browser type, operating system, and usage patterns collected automatically for analytics and security.

3. How We Use Your Information

We use the information we collect or receive:

• To provide customer support and respond to inquiries (via WhatsApp/Email).
• To send administrative information, such as product updates or changes to our terms.
• To improve our website and services through analytics.
• To enforce our terms, conditions, and policies for business purposes, legal, and contractual reasons.

4. Data Sovereignty & Storage

Your data is primarily processed and stored on secure cloud infrastructure (e.g., Vercel, AWS). For Indian users, sensitive financial data (related to AJ POS/Guard) will be handled in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 principles, ensuring data is not transferred to restricted territories without safeguards.

5. Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Correction: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data (Right to be Forgotten).
• Right to Grievance Redressal: Contact us to resolve data privacy concerns.

7. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your rights, please contact our Grievance Officer/Support Team at: